FAQs
Process
What types of paints, paper, brushes and tools do you use?
This information is proprietary and we choose not to share specific information about our unique production processes. This includes paints used, paint recipes or equipment and tools that we have acquired and developed to produce Moglea products. We share these processes on Instagram to help our customers see the people and process behind the product.
How can I collaborate with Moglea?
Reach out to meg@moglea.com to chat about collaborations.
Where do you get inspiration from?
From Meg: Everywhere!! Fashion (Gucci, indie brands) Film (Wes Anderson) Architecture (Barragan, Wright, Le Corbusier, Mies van der Rohe), Travel (NYC, London, Chicago, Rural Iowa) and of course all the incredible artists and designers that paved the way for what we do now (Ray and Charles Eames, Bauhaus School, Memphis Design, Matisse, De Kooning, Stella, Frankenthaler, Kusama).
Are your notebooks sealed?
Our hand-painted products do not need to be sealed. The paint we use doesn’t require this.
Shipping
When will my order ship?
Orders typically ship within 1-3 business days. Once packed and dispatched, your Moglea products make their way to you via the below delivery methods:
UPS Ground
USPS Priority Mail
UPS Next Day Air Saver
USPS Priority Mail Express
Do you ship internationally?
We currently ship internationally. For International shipments, shipping costs depend on where you live and the method chosen at checkout.
Please Note: All shipping rates for international orders are calculated at checkout based on weight and destination.
Returns
What is your return policy?
We’re happy to offer returns on full-priced items purchased online or at the Moglea retail location. Products must be in unused condition in the original packaging and returned within 30 days of purchase for a full refund on the original payment method or store credit. Please package the item in the way you received it and use the original packaging to protect the item in shipping. If items arrived to us used or damaged, we will not be able to issue a return. All sale items are final sale and may not be returned or exchanged.
Once we receive the item, we will refund your order. A $7.00 return fee will be kept.
To initiate a return, send an email to shop@moglea.com.
Can I exchange a product?
Due to the system we use, exchanges are not an option. In this situation we would be able to proceed with a return and you would need to place a new order for lined options.
To initiate a return, send an email to shop@moglea.com.